Privacy Policy

Account information

Your name and email address, provided when your facility or coach creates your account. We also store your role, which determines whether you see the athlete or coach experience.

Profile information

Optional details you add to your profile, such as date of birth, height, weight, and training status. This information helps your coach program appropriately for you.

Training information

The workouts assigned to you and the work you log, including sets completed, weights lifted, repetitions performed, and personal records for individual exercises.

Messages

Messages exchanged between an athlete and their coach, including any photos, files, or voice messages sent in a conversation.

Device information

If you enable notifications, we store a push notification token for your device so we can alert you when you receive a message. The app also stores a copy of your recent training data on your device so it keeps working without an internet connection.

We do not collect your location, your contacts, your browsing history outside our service, or advertising identifiers.

• To deliver the training program your coach assigned to you
• To record the training you complete and show progress over time
• To calculate prescribed weights from the personal records you save
• To let you and your coach message each other
• To send notifications about new messages
• To secure your account and operate the service

We do not sell your information. We do not use it for advertising, and we do not track you across other companies' apps or websites.

Your training information and messages are visible to you and to the coaching staff at your facility. Athletes cannot see other athletes' training data or messages. Messaging is private and one to one between an athlete and a coach at the same facility.

We use a small number of service providers to operate Coach Reps:

• Supabase hosts our database and handles account authentication.
• TalkJS powers the messaging feature and processes message content and attachments.
• Apple Push Notification service delivers notifications to iPhones.
• Stripe processes payments from facilities. Athletes never pay through Coach Reps, and we do not store card details.

We may also disclose information if required by law, or to protect the safety of a user or the public.

Many athletes who use Coach Reps are minors. Accounts for minors are created by their training facility, and it is the facility's responsibility to obtain permission from a parent or guardian before creating an account and to supervise the coach and athlete relationship.

Coach Reps is not directed to children under 13, and we do not knowingly allow a child under 13 to create their own account. If you believe a child under 13 has an account without proper parental consent, contact us at team@pelagusworks.com and we will remove the account and associated information.

A parent or guardian may contact us at any time to review, correct, or delete their child's information.

We keep your information for as long as your account is active with your facility. Your training history remains available to you and your coach so progress can be tracked over time.

When an account is deleted, we remove the profile, training history, personal records, and conversation records associated with it. Deletion is permanent and cannot be undone.

You can delete your account and your data at any time, directly in the Coach Reps mobile app, at Profile, then Account Settings, then Delete Account.

You can also request deletion by emailing team@pelagusworks.com from the address on your account. Facility owner and administrator accounts are deleted through support so that ownership of the facility can be transferred first.

Information is encrypted while in transit and while stored. Access to production data is limited to personnel who need it to operate and support the service. No system can be guaranteed completely secure, but we work to protect your information and to respond quickly if a problem occurs.

• You can view and edit your profile information in the app at any time.
• You can turn notifications off in your device settings without affecting the rest of the app.
• You can request a copy of your information, ask us to correct it, or ask us to delete it by emailing team@pelagusworks.com.

If we make a meaningful change to this policy, we will update the date at the top of this page and, where appropriate, notify you in the app.

Questions about this policy or your information can be sent to team@pelagusworks.com.