Support
How can we help?
Most answers are below. If yours isn’t, email us and we’ll get back to you.
Common questions
I can’t sign in
Your account starts with an invite or a group link from your training facility. Coach Reps has no public sign-up page, so if you don’t have an account yet, ask your coach to invite you.
Forgot your password? On the sign-in page at coachreps.com/login, choose Forgot password? and we’ll email you a link to reset it.
If your invite link has expired, ask your coach to send a new one. Group links work for 7 days.
I don’t see my workout
Your coach writes and delivers your program. If today shows Rest Day or nothing is there yet, ask your coach to check that your program was delivered.
Logged sets not showing? Check your connection. On iPhone, the app keeps what you log while you’re offline and sends it when you’re back online.
Notifications aren’t arriving
Open the Settings app on your iPhone, find Coach Reps and make sure notifications are allowed. Coach Reps sends a notification when you get a new message.
Deleting your account
Athletes: in the iPhone app, go to Profile, then Account Settings, then Delete Account. This deletes your account, your program and everything you logged, for good, and it can’t be undone.
Coaches, facility owners and admins, and athletes who don’t use the iPhone app: email team@pelagusworks.com from the address on your account. For an owner or admin, ownership of the facility is handed over first.
For coaches and facilities
Coaches build programs, manage rosters and run their account on the Coach Reps website, in a web browser on a computer.
Athletes train in the iPhone app or in any web browser. Coaches can use the iPhone app too, to message their athletes.
Head coaches add coaches with Add Coach on the dashboard. For billing or anything about your facility’s account, email team@pelagusworks.com.
Still need help?
Email us at team@pelagusworks.com and we’ll get back to you.